Project timelines are provided for informational purposes upon acceptance of a mandate. They may vary depending on project complexity, resource availability, and the speed at which the client provides content, approvals, and feedback.
Unless otherwise specified, services include a defined number of revision rounds. Any additional modification requests or those exceeding the initial scope may be subject to additional billing.
A training session may be included according to the terms of the mandate, to enable the client to become familiar with the essential features of the delivered tools.
When required, compliance measures may be implemented to meet obligations related to personal data protection, particularly regarding consent management.
However, the client remains responsible for the use of collected data and overall compliance with applicable laws.
Basic licenses required for the operation of delivered solutions may be included depending on the mandate. Certain specific licenses, third-party services, or subscriptions may require additional fees or annual renewals.
Any request not included in the initial scope will be subject to separate evaluation. No additional work will be performed without prior client approval.
The client is responsible for all content provided and guarantees holding all necessary rights for its use and distribution.
Arkhame cannot be held responsible in case of non-compliance or unauthorized use of such content.
Unless otherwise specified, content writing services are not included in the services.
A limited warranty may be offered according to the terms of the mandate, covering technical issues related to development or tools used.
Deliverables remain the property of Arkhame until full payment of amounts due. Once final payment is made, the client obtains full usage rights to the delivered elements within the scope of their activities.
Generic technical components remain the exclusive property of Arkhame, which reserves the right to reuse them in other projects.
Arkhame is committed to performing its services according to current professional standards. Its liability cannot be engaged for any indirect damage, loss of revenue, loss of data, or business interruption.
Maintenance, update, or optimization services after delivery are subject to a separate agreement or billing according to current rates.
Payment terms are defined in each quote or agreement. Any payment delay may result in service suspension, additional delays, as well as fees or interest.
Arkhame reserves the right to suspend a project or service if the necessary information, content, or approvals are not provided within reasonable timelines.
These terms are governed by the laws in force in the province of Quebec. Any dispute will be submitted to the courts of the judicial district of Montreal.
Estimates provided, particularly through automated tools, are indicative. The actual scope of projects must be validated before any final confirmation.
The terms and conditions of sale apply to any service performed upon acceptance of a quote, mandate, or agreement between the parties. They govern all contractual relationships.
Timelines are provided for informational purposes and may vary depending on project complexity, resource availability, and the speed at which the client provides content and approvals.
Any modification request outside the initial scope may be subject to cost and timeline adjustments. Prior approval is always required before any additional work.
Payment terms are defined in each quote or agreement. An initial deposit is generally required before work begins, followed by final payment according to agreed terms.
A payment delay may result in service suspension, additional delays, or the application of fees or interest, in accordance with established terms.
Deliverables remain the property of the service provider until full payment. Once payment is made, the client obtains full usage rights, except for generic technical components.
Maintenance and interventions after delivery are not included, unless otherwise specified. They may be subject to a separate agreement or additional billing.
The warranty generally covers technical issues related to development. It does not cover modifications made by third parties, errors originating from provided content, or elements outside the scope.
Yes, the client is fully responsible for the content they provide and must ensure they hold the necessary rights for its use and distribution.
If the elements necessary for the project are not provided within reasonable timelines, the project may be suspended. Resumption may result in timeline or cost adjustments.
