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This policy is intended to inform users of the arkhame.com site about the collection, use, retention and disclosure of personal information provided when using the site.
It applies to the entire site as well as to the products and services offered.
This policy is established in accordance with applicable laws regarding the protection of personal information, in particular Law 25 in Quebec.
By using this site, you consent to the terms set out in this privacy policy, and to the collection, use and retention of information in accordance with it.
If you do not accept this policy, we invite you not to use the site.
When using the site, certain personal information may be requested, including name, email address, postal address or telephone number.
This information may be used to contact you, identify you, personalize your experience, improve customer service, process certain requests or improve the site.
Like most websites, certain technical data may be collected automatically during your visit, including IP address, browser type, pages viewed, date and time of visit, duration of visit, and certain usage statistics.
Personal information may be used to send communications, newsletters, marketing materials or information that may be of interest to you.
You can unsubscribe from these communications by following the instructions provided for this purpose in the emails received.
Personal information is not sold, exchanged or transferred to third parties without consent, except when necessary to provide a requested product or service.
Certain trusted third parties may be involved in the operation of the site or activities, provided that they undertake to preserve the confidentiality of the information.
In the event of a merger, acquisition or sale of assets involving Arkhame, personal information may be transferred. Users will be informed in advance of any applicable transfer.
Arkhame may disclose personal information when required to do so by law, upon a lawful request from competent authorities, or when such disclosure is necessary to preserve the security and integrity of the Site.
Personal information is only kept for the period necessary for the purposes for which it was collected, unless otherwise required by law.
Appropriate security measures are put in place to protect personal information transmitted or processed by the site.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
The site may contain links to third party sites. Arkhame does not control those sites and is not responsible for their content, privacy policies or practices.
The site does not target minors and does not intentionally collect personal information from children under 14 years of age.
If such information comes to our attention, it will be deleted as soon as possible.
You may request access, correction, amendment or deletion of personal information we hold about you, to the extent permitted by law.
You may also change or withdraw your consent, subject to reasonable notice and applicable obligations.
For any request relating to your personal information, you can contact the person responsible for the protection of personal information at the following address: [email protected].
This policy only concerns information collected through the website and does not apply to information collected offline.
Arkhame reserves the right to modify this privacy policy as necessary. Any modification will be published on the site.
The site may use cookies to collect certain information and improve the user experience.
You can configure your browser to refuse cookies or notify you when they are sent. However, certain functionality of the site may be limited.
The Do Not Track feature may be enabled in some browsers to indicate to sites you visit that you do not want certain information collected.
Tools such as Google Analytics or advertising services may use cookies to optimize the display of certain advertisements.
If you have any questions regarding this privacy policy, you can contact us at the following address: [email protected].
Montreal, Quebec, Canada.
This policy explains how our site uses cookies as well as similar technologies that may be used to ensure the proper functioning of the site, improve the user experience, measure the audience or distribute certain personalized content.
It aims to clearly inform you about the types of cookies used, their purposes, the data that may be collected, your consent choices and the means at your disposal to manage your preferences.
A cookie is a small file stored on your device when you visit a website. In particular, it allows you to recognize your browser, memorize certain preferences or collect technical information related to your browsing.
Some cookies are necessary for the site to function, while others are used for analysis, personalization or marketing purposes.
Our site may use different categories of cookies depending on the functionalities activated, the integrated tools and the preferences expressed by the user.
These cookies are essential for the proper functioning of the site. They make it possible in particular to ensure security, navigation, the display of pages, the management of forms or the memorization of certain technical choices.
These cookies generally do not require prior consent, since they are essential for the provision of the service requested by the user.
Audience measurement cookies make it possible to understand how visitors use the site: pages viewed, length of visit, interactions, traffic origin or content performance.
This data helps us improve the structure of the site, the quality of content, technical performance and user experience.
When these tools make it possible to identify, track or profile a user, their use may be subject to your prior consent.
Functional cookies are used to improve your experience on the site. They can memorize certain preferences such as language, display, form choices or certain interface settings.
They are not always essential, but they make navigation smoother and more personalized.
Marketing cookies can be used to measure the effectiveness of advertising campaigns, personalize certain content or deliver ads tailored to visitors' interests.
These cookies may be placed by third-party services, such as advertising platforms, analysis tools or social networks.
These cookies should only be enabled after obtaining your explicit consent.
Some services integrated into the site may set their own cookies. This may include analytics tools, video platforms, interactive maps, chat modules, sharing buttons or advertising services.
These third parties are responsible for their own privacy practices. We recommend that you consult their respective policies to better understand the use of your data.
During your first visit, a banner or consent management module may allow you to accept, refuse or personalize the use of non-essential cookies.
Strictly necessary cookies may remain active to ensure the operation of the site. Analytical, marketing or advertising cookies should be disabled until you have given your consent, where this is required.
You can modify your cookie preferences at any time from the consent management module available on the site, when it is activated.
You can also configure your browser to block certain cookies, delete existing cookies or receive an alert when a cookie is placed.
Refusing certain cookies may, however, limit certain functionalities or modify your browsing experience.
The retention period of cookies varies depending on their purpose. Some cookies are temporary and disappear when you close the browser, while others may be kept on your device for longer.
Non-essential cookies are kept only for the period necessary for the purposes for which they were placed, subject to the choices expressed by the user.
Depending on the tools used, cookies may collect certain technical or behavioral information, such as IP address, browser type, device used, pages viewed, browsing time, clicks, traffic origin or interactions with the site.
When this information allows a person to be directly or indirectly identified, it is treated as personal information.
The site may use Google Analytics or a similar tool to analyze traffic, understand visitor behavior and improve site performance.
When Google Analytics is used with advertising, remarketing or advanced tracking features, these features may require prior consent.
You can limit or opt out of certain collections by adjusting your cookie preferences or browser settings.
Remarketing tools may be used to present relevant ads to visitors who have previously visited our site.
These technologies may rely on cookies or similar identifiers to recognize a browser or device across different sites or platforms.
You can refuse these cookies using the consent management module or the settings offered by the platforms concerned.
You can refuse non-essential cookies without preventing general access to the site. However, some advanced features, embedded content, or personalized preferences may not function normally.
Refusing marketing or analytical cookies does not necessarily prevent the display of advertisements, but these advertisements could be less personalized.
You can withdraw or change your consent at any time. Withdrawal of consent does not affect the legality of processing carried out before this withdrawal.
When the cookie management module is available, a link or button for modifying preferences may be displayed on the site to allow simple and accessible management.
Most browsers allow you to control cookies from their settings. You can generally block cookies, delete cookies already saved or define specific rules depending on the sites visited.
Settings vary depending on the browser used. We invite you to consult the official help of your browser to find out the available options.
The user remains responsible for the privacy settings configured in their browser, device or accounts with third-party services.
However, we undertake to provide clear information and put in place reasonable means to manage preferences relating to cookies used on our site.
This cookie policy may be modified to reflect developments in the site, tools used, legal obligations or practices regarding the protection of personal information.
The version published on the site constitutes the most recent version.
For any questions regarding the use of cookies or the management of your personal information, you can contact us at the following address: [email protected].
Montreal, Quebec, Canada.
You can refuse non-essential cookies on your first visit via the consent banner. It is also possible to modify your preferences at any time from the cookie management module or your browser settings.
Cookies strictly necessary for the operation of the site cannot be deactivated. In particular, they ensure security, navigation and certain essential functionalities.
You can modify your preferences at any time via the cookie management module available on the site, when activated. You can also adjust your browser settings.
Some cookies may collect information that identifies a user, directly or indirectly, such as IP address or browsing data. In this case, this information is treated as personal information.
The retention period depends on the type of cookie. Some are deleted when you close the browser, while others may be kept longer in order to remember your preferences or analyze site usage.
Analytical cookies allow us to better understand the use of the site, improve its performance and optimize the user experience. Their use may be subject to your consent depending on the functionalities activated.
Yes, you can browse the site without accepting non-essential cookies. However, some features may be limited or may not work properly.
You can delete cookies directly in your browser settings. This action will erase saved data and reset some preferences on your next visits.
Project completion times are provided as an indication when accepting a mandate. They may vary depending on the complexity of the project, the availability of resources and the speed of transmission of content, validations and feedback from the client.
Unless otherwise stated, services include a defined number of review rounds. Any request for additional modifications or those exceeding the initial scope may be subject to additional invoicing.
A training session may be included depending on the terms of the mandate, to enable the client to master the essential functionalities of the tools delivered.
When required, compliance measures can be put in place to comply with obligations related to the protection of personal data, particularly in terms of consent management.
The customer, however, remains responsible for his use of the data collected and his overall compliance with applicable laws.
The basic licenses necessary for the operation of the delivered solutions may be included depending on the mandate. Certain specific licenses, third-party services or subscriptions may require additional fees or annual renewals.
Any request not provided for in the initial scope will be subject to a separate evaluation. No additional intervention will be carried out without prior validation from the customer.
The customer is responsible for all content provided and guarantees to hold all the rights necessary for their use and distribution.
Arkhame cannot be held responsible in the event of non-compliance or unauthorized use of this content.
Unless otherwise stated, writing services are not included in the services.
A limited warranty may be offered according to the terms of the mandate, covering technical anomalies linked to the development or the tools used.
The deliverables remain the property of Arkhame until full payment of the amounts due. Once the final payment has been made, the customer obtains full rights of use over the elements delivered within the framework of its activities.
The generic technical components remain the exclusive property of Arkhame, which reserves the right to reuse them in other projects.
Arkhame undertakes to carry out its services according to current professional standards. It cannot be held liable for any indirect damage, loss of income, loss of data or interruption of activity.
Maintenance, updating or optimization services after delivery are the subject of a separate agreement or billing according to the rates in force.
Payment terms are defined in each quote or agreement. Any late payment may result in suspension of services, additional delays, fees or interest.
Arkhame reserves the right to suspend a project or service if the necessary information, content or validation is not provided within a reasonable time frame.
These conditions are governed by the laws in force in the province of Quebec. Any dispute will be submitted to the courts of the judicial district of Montreal.
The estimates provided, in particular via automated tools, are indicative. The actual scope of the projects must be validated before any final confirmation.
The general conditions of sale apply to any service provided upon acceptance of a quote, a mandate or an agreement between the parties. They govern all contractual relationships.
Deadlines are provided as an indication and may vary depending on the complexity of the project, the availability of resources and the speed of transmission of content and validation by the client.
Any request for modification outside the initial scope may be subject to an adjustment of costs and deadlines. Prior validation is always required before any additional intervention.
Payment terms are defined in each quote or agreement. An initial deposit is usually required before work begins, followed by a final payment according to the agreed terms.
Late payment may result in the suspension of services, additional delays or the application of fees or interest, in accordance with the established conditions.
The deliverables remain the property of the service provider until full payment. Once payment has been made, the customer obtains full rights of use, except for generic technical components.
Maintenance and post-delivery interventions are not included, unless otherwise stated. They may be the subject of a separate agreement or additional billing.
The warranty generally covers technical anomalies related to development. It does not cover modifications made by third parties, errors arising from the content provided or elements outside the scope.
Yes, the customer is entirely responsible for the content he provides and must ensure that he holds the necessary rights for their use and distribution.
If the elements necessary for the project are not provided within a reasonable time, the project may be suspended. A rework may result in adjustments to deadlines or costs.
You stay in control. Optional cookies are off by default. Refusing them does not prevent you from choosing a world or visiting either site.